As a Customer Service Representative Administrator at Motorola Solutions, you will be assigned to actively work with field agents and customer information to secure collateral for clients. This is a fully remote role performed 100% via computer with no field work or travel required.
What You'll Do
- Maintain account orderliness.
- Ensure a field agent is assigned to each account.
- Update designated accounts with new information received from the client.
- Communicate any escalated information to the client or supervisor as needed.
- Facilitate the successful recovery of assigned collateral.
- Demonstrate basic product and service knowledge and initiate required actions.
What We're Looking For
- High School Diploma, or equivalent.
- Minimum 2 years Customer Service and Account Management experience, or equivalent.
- Legal authorization to work in the U.S. indefinitely.
- Strong phone skills with ability to give clear and concise direction.
- Strong multi-tasking and organization skills.
- High level of experience using G-Suite, MS Office and related applications.
Nice to Have
- Experience with collateral repossession.
- Collections, asset recovery, skip tracing, or credit experience.
- Previously worked in a remote environment.
Technical Stack
- G-Suite
- MS Office
Team & Environment
You will be part of MVRecovery, the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect.
Benefits & Compensation
- Compensation: $45,760 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This is a fully remote position open to candidates in the US.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
