Motorola Solutions is hiring a Customer Service Representative Administrator to join our recovery operations. This role works within a fast-paced environment to facilitate the successful recovery of collateral through computer-based account management. You'll be part of MVRecovery, the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect.
What You'll Do
- Maintain account orderliness and ensure a field agent is assigned to each account.
- Update designated accounts with new information received from the client.
- Communicate any escalated information to the client or supervisor as needed.
- Process all tasks within a centralized Dashboard housed in a proprietary system.
- Facilitate the successful recovery of assigned collateral.
What We're Looking For
- High School Diploma or GED.
- 2+ years of Customer Service and Account Management experience.
- Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship not available).
Nice to Have
- 2+ years of experience with collateral repossession.
- Collections or Credit experience.
- Strong phone skills with ability to give clear and concise direction.
- Strong multi-tasking and organization skills.
- High level of experience using G-Suite, MS Office and related applications.
Technical Stack
- G-Suite
- MS Office
Team & Environment
Part of MVRecovery, the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company.
Benefits & Compensation
- Compensation: $40,000 to $45,760 USD
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This is a 100% remote position based in the US. The role is entirely computer-based with no field work or travel.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
