Kentro is hiring a Customer Service Engineer to support the VA-ESOM contract, providing onsite and remote IT support to VA employees and contractors across the US. In this System Administrator role, you will respond to end-user requests, troubleshoot hardware and software, and perform key system administration tasks.
What You'll Do
- Install, maintain, test, and troubleshoot computer systems and equipment.
- Deliver remote and desk-side technical support, respond to IT tickets, and perform diagnostic and repair activities.
- Set up and maintain user accounts, interface with software applications, compile reports, and respond to customer requests.
- Maintain Active Directory and other system accounts, and support connectivity and client applications.
- Assist in configuring and supporting local and wide area network services.
- Monitor open tickets in VA’s ServiceNow system to ensure process adherence and report discrepancies.
- Utilize debugging protocols and processes to troubleshoot issues and implement corrective actions.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Handle physically demanding tasks including lifting up to 50 lbs, bending, twisting, squatting, reaching, climbing, and crawling.
- Stand and move throughout the work area for prolonged periods.
What We're Looking For
- Bachelor's degree in computer science, electronics engineering, or other technical discipline OR 8 years of additional relevant experience.
- 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
- Ability to meet the physical requirements outlined in the job description.
- US Citizen or Green card holder.
- Willing and able to obtain a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
Nice to Have
- Experience conducting routine system administration tasks and logging data.
- Knowledge of debugging protocols and processes.
- Adept knowledge of IT principles and practices.
- Proficiency with Microsoft Office applications.
- Basic understanding of system administration in a Windows environment.
Technical Stack
- Microsoft Office
- Windows environment
- Active Directory
- ServiceNow
Team & Environment
Supporting the VA-ESOM contract across 100+ CONUS and OCONUS locations.
Benefits & Compensation
- Compensation: $28.37-32/Hour
- Paid time off, healthcare benefits, and supplemental benefits.
- 401k with employer match.
- Discount perks and rewards.
- Education reimbursement for certifications, degrees, or professional development.
- Funds allocated for team activities (happy hours, holiday events, fitness & wellness events).
Work Mode
This is an onsite role at the VA Southern Oregon Rehabilitation Center, 8495 Crater Lake Hwy, White City, OR 97503.
Our Culture
Innovation drives opportunity and collaboration leads to success. We are dedicated to personal and professional development, committed to incorporating fun into every day, and building a positive workspace. Kentro is a close community of experts defined by teamwork, dedication, and excellence.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable law.
