Responsibilities
- Deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance.
- Operate as a trusted advisor to our clients across all areas of retention strategy.
- Communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate.
- Act as a strong advocate for CTC’s unique retention methodology and the tools that support it.
- Lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.
- Solve complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs.
Additional Information
- Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
- Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
- Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.
- Great Data Analysis skills
- Strong raw talent for data analysis, with an eagerness to learn and improve.
- Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.
- Able to absorb information quickly and effectively, like osmosis.
- Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
- Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
- Demonstrates resourcefulness, and independently refine your skills without being prompted.
- Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.
- Embodies a character that inspires pride in both personal and professional associations.
- Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
- Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
- Values constructive feedback and integrates it, understanding nothing great is built without feedback.
- Performs at their best when it matters most, The Enjoyment of Hard Challenges.
- Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
- Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
- Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.
- Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
- Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
- Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.
