Responsibilities
- Own Daily System Operations: Execute daily operational oversight of shift assignment quality reviews, worker readiness, shift fill rate and completion, and post-shift quality workflows, including worker coaching and 'recovery' shifts
- Execute Against Targets: Develop processes that maximize worker success on their shifts, reach and maintain P&L targets, and hold our team and cross-functional teams accountable to their targets
- Ensure Worker Success: Reduce the number of shifts that do not meet quality standards by using data analysis, worker outreach, and cross-functional collaboration with Marketplace, Shift Success, and Mobile Engineering teams
- Build Customer Content: Create reports and meeting materials that convey key narratives to the customer. These will most often be weekly meeting materials or memos.
- Action Customer & Worker Feedback: Develop an intake process that ensures customer feedback and worker feedback is collected, evaluated, and incorporated into systems. These include our software offerings like the worker app and customer dashboards, as well as worker onboarding processes.
Requirements
- 1-2+ years experience in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital), and ideally in a fast-paced environment
- Strong analytical skills and ability to blend quantitative data with qualitative insights to test hypotheses
- Well-versed in Excel and Google Sheets
- Knowledge of SQL or willingness to learn
- Ability to learn new tooling quickly
- Thrives working through and solving complex problems
- Quickly learns and adapts to new situations
- Can synthesize the abstract into the concrete
- Thinks in systems and processes
- Relishes bringing structure to ambiguity
- Ruthlessly prioritizes
- Feels organization is second nature
- Effectively partners with others to get things done even without formal authority
- Excellent writing skills (memos, slides)
- Excels at making the complex simple to empower decision making
Work Arrangement
Hybrid — New York City
Additional Information
- This role is based in New York City (HQ) with typically 3+ days per week in the office
- ~20% travel required
- Comprehensive healthcare coverage: 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
- 401(k) match program: 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
- Generous, fully paid parental and family leave policies
- Pre-tax commuter benefits
- Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
