Requirements
- Ability to effectively manage multiple accounts, all at various stages of the onboarding journey.
- Growth mindset: you are a lifelong learner and committed to professional growth and development
- Solutions-oriented and can identify issues and take appropriate action/ownership.
- You thrive while working in a fast-paced environment where change is common
- Strong English fluency: Reading, writing, and verbal communication skills. (C1/C2 preferred)
Nice to Have
- It’s a plus if you’ve worked in the restaurant industry at least 1 year
Benefits
- comprehensive health coverage
- unlimited PTO
- additional perks
Work Arrangement
Remote (Worldwide)
Team
Team size: low hundreds. Structure: remote-first, global company headquartered in San Francisco, with a sales hub in Toronto
Additional Information
- 100% remote
- Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app and website launch, as soon as possible.
- Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey.
- This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners.
- This gives you a unique opportunity to perfect your time management and client-facing skills.
- You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product.
- We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Restaurant Success Manager.
