The Customer Engineer at Modal is an engineering role focused on improving the technical support experience for AI/ML customers. This role splits time equally between direct customer engagement and building platform improvements, automation, and tooling that scale across all users.
What You'll Do
- Ship code that matters. Fix bugs, build features, and create automation that improves the experience for every Modal user — not just the one who reported the issue.
- Work directly with customers. Help developers and ML engineers debug, optimize, and architect their workloads across Slack, email, and calls.
- Build scalable systems. Design tooling, dashboards, and automated workflows that make support efficient at scale — delighting customers at the most important moments.
- Close the feedback loop. Translate patterns you see in the field into concrete improvements — docs fixes, API changes, or new feature proposals.
- Contribute to open source and technical content. Write examples, build demos, and publish content that helps the broader community succeed on Modal.
What We're Looking For
- Accomplished in key areas. You bring depth in either low-level infrastructure or ML/AI, and you're not lost in the other.
- Low-level infrastructure experience. Operating systems, file systems, networking, performance profiling, cluster management and distributed systems.
- AI/ML engineering experience. Training models, optimizing inference, working with GPUs, or building ML infrastructure.
- Automation mindset. Your instinct when you see a manual process is to eliminate it and you have the engineering background to make that happen.
- Clear communicator. Can explain a systems issue to a customer, write a crisp bug report, and draft documentation, all while collaborating internally to ship improvements.
Technical Stack
- GPU
- containerization
- distributed systems
- file systems
- networking
- performance profiling
- cluster management
Team & Environment
- Fast-growing team
- Engineering team including creators of open-source projects, academic researchers, olympiad medalists, and experienced leaders
- Fast-growing
- Engineering excellence
- Open-source contribution
- Academic and technical depth
- Customer-centric innovation
- Early-stage impact
Benefits & Compensation
- Opportunities to grow within the company
- Joining one of the fastest-growing AI infrastructure organizations at an early stage
Work Mode
- Local positions in NYC
- Local positions in SF
- Local positions in Stockholm
Modal is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
