Vianai Systems is seeking an experienced Customer Engineer to support clients through technical onboarding and troubleshooting while collaborating with internal and customer teams to drive technical solutions. The ideal candidate will be hands-on, collaborative, and innovative, contributing to human-centered AI products in a fast-growing environment.
What You'll Do
- Collaborate with a diverse team of Designers, Developers, Engineers, Data Scientists both internally and with our customers.
- Perform hands-on and in-depth investigations /debugging at all levels of our software stack.
- Demonstrate strong analytical and quantitative problem-solving ability.
- Communicate and present at all levels in a clear and simple manner showing good relationship skills and being a strong team player.
- Take leadership to pursue the best, state-of-the-art solutions, within the dynamic requirements and timelines.
What We're Looking For
- BS in Computer Science, Human Machine Interface Design, Human-Computer Interaction, or equivalent.
- 3-5 years experience with application development using Python, HTML, CSS, JavaScript, React, and other industry standard languages and frameworks.
- 3-5 years experience with backend and DBMS technology, including SQLserver, MySQL, Redis, Elastic, Kibana and RabbitMQ.
- Experience with Kubernetes, docker micro-services, and cloud infrastructures (AWS, Azure, GCP).
- In-depth hands-on experience with industry standard frameworks like React or similar.
- Good understanding of asynchronous request handling (Pub/Sub), threading and high performance enterprise systems.
- Experience with RESTful APIs (JWT, FastAPI/Flask) and unit testing.
- Curious about new technology, able to change quickly.
Nice to Have
- MS in Computer Science or equivalent education/experience.
- Familiar with data stack applications like SQL Database, Data warehouse, Kafka etc.
- Knowledge in Business Intelligence, Artificial Intelligence, and Machine Learning.
Technical Stack
Python, HTML, CSS, JavaScript, React, SQLserver, MySQL, Redis, Elastic, Kibana, RabbitMQ, Kubernetes, Docker, AWS, Azure, GCP, RESTful APIs, JWT, FastAPI, Flask, Pub/Sub, Kafka
Team & Environment
Work within a diverse, cross-functional team collaborating with Designers, Developers, Engineers, and Data Scientists. The role emphasizes trust, empowerment, respect, and an entrepreneurial mindset in a culture that values curiosity, creativity, confidence, humility, and bringing your whole self to work. Inclusion, equity, and diversity are core to our mission.
Benefits & Compensation
- Not specified
Work Mode
Hybrid work model with locations in Palo Alto, California and Israel.
We are committed to advancing inclusion, equity, and diversity because we believe that to design more transparent and beneficial AI systems, we need architects of all types. And to us, the more perspectives the better.
