Hunt St was looking for a Customer Engagement Assistant (001-0411)

Seeking Filipino (Philippines-based) Talent Job Role: Customer Experience Coordinator Compensation range: $1,200 AUD - $1,500 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: Role aligns with Australian business hours (approximately 9 AM - 5 PM, Monday to Friday) for collaboration, offering contractor flexibility in time management. Our Organization: We specialize in connecting Australian businesses with exceptional remote talent in the Philippines. This position involves direct client engagement as an independent contractor. Our approach prioritizes fully remote work opportunities. Client Background: An innovative leader in the nutritious fast-food sector, delivering wholesome, fresh meals across Australia. Our mission centers on providing convenient, health-conscious options while maintaining exceptional customer satisfaction. Role Overview: The Customer Experience Coordinator is crucial in maintaining superior customer interactions across multiple communication platforms. Responsibilities include managing inquiries, conducting follow-ups, and ensuring timely, accurate responses while supporting organizational operational requirements. Key Responsibilities: Inbox & Customer Communication Management - Monitor and manage three primary communication channels: Catering, Information, and Loyalty program inquiries - Deliver prompt, accurate customer responses - Systematically log and track all customer communications Phone Support - Handle incoming calls regarding catering follow-ups, delivery orders, general inquiries, and loyalty program questions - Maintain professional, friendly communication during all interactions - Implement effective dispute resolution strategies Online Engagement & Reviews - Monitor and respond to digital reviews - Manage enquiries from third-party delivery platforms Operational Support - Update organizational information including service parameters - Collaborate to maintain consistent, current customer-facing information Customer Loyalty Management - Administer loyalty program communication channel - Enhance customer satisfaction through proactive engagement Additional Support - Provide occasional weekend assistance when required Required Skills and Qualifications: Key Skills & Competencies - Superior written and verbal communication abilities - Advanced organizational capabilities - Customer-centric approach - Proficiency with digital communication tools - Comfortable managing online interactions Qualifications & Experience - Customer service background preferred - Capability to manage multiple communication channels - Strong independent and collaborative work skills Work Arrangement & Expectations: Remote role structured as independent contractor engagement Candidate Expectations: - Available during core business hours - Transparent about existing professional commitments - Accurately represent engagement on professional platforms