Severn Trent Plc is hiring a Customer Delivery Manager to lead our Reactive Sewer Services operational team. This is a hands-on, strategic role where you'll manage a team of operatives to protect and resolve issues on the wastewater network, including working in the field.
What You'll Do
- Manage a team of approximately 20-40 direct reports, including Supervisors and Jetting Operatives.
- Use strategic thinking and complex problem solving to handle critical escalations from the team.
- Propose ways to protect, resolve, and future-proof issues on the wastewater network.
- Perform hands-on work, potentially out in the field with the team.
What We're Looking For
- Ability to work 37 hours a week Monday to Friday, including some evenings and weekends on a standby rota.
- Experience managing reactive, operational out-in-the-field teams.
- A passion for serving the local community.
Nice to Have
- Knowledge of Wastewater, surface water runoff, drainage, and sewers.
Team & Environment
You'll lead a team of approximately 20-40 direct reports within the Reactive Sewer Services Team, part of Waste Networks.
Benefits & Compensation
- Compensation: Up to £52,520.00 plus car allowance.
- Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility).
- Leading pension scheme – company will double your contribution (up to 15% when you contribute 7.5%).
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
- Dedicated training and development with the Academy.
- Electric vehicle scheme and retail offers.
- Family friendly policies.
- Two paid volunteering days per year.
Work Mode
This is an onsite role based at our Raynesway site in Derbyshire.
We are an inclusive workplace that values and supports employees, and we seek people who want to be part of something bigger and make a difference.
