About the Role
The role involves providing high-quality customer support to users in France, handling inquiries via phone and email, ensuring timely resolutions, and maintaining accurate records of all interactions.
Responsibilities
- Respond to customer inquiries in French with accuracy and professionalism
- Handle support requests through phone and email channels
- Troubleshoot and resolve customer issues efficiently
- Maintain up-to-date records of customer interactions
- Escalate complex cases to appropriate departments when necessary
- Follow established procedures for issue resolution
- Ensure compliance with service level agreements
- Communicate service updates and changes to customers
- Identify recurring issues and suggest process improvements
- Collaborate with team members to share knowledge and best practices
- Adapt communication style to suit different customer needs
- Monitor customer satisfaction and act on feedback
- Assist in onboarding new support team members
- Participate in training sessions to maintain product knowledge
- Work within defined performance metrics and quality standards
Compensation
Competitive salary with benefits
Work Arrangement
On-site in Barcelona
Team
Part of a multilingual customer support team focused on European markets
Why Join Us
- Opportunity to grow within an international company
- Supportive team environment with regular feedback
- Exposure to diverse customer service challenges
- Access to ongoing training and development programs
- Inclusive culture that values employee contributions
What We Offer
- Stable working hours with predictable scheduling
- Health and wellness benefits package
- Performance-based incentives
- Employee recognition programs
- Professional growth opportunities
Available for qualified candidates
