SouthState Bank is hiring a Customer Care Representative I to provide superior service to external and internal customers. You will deliver a seamless customer experience regardless of the product or service need, building rapport by quickly earning trust and establishing yourself as a subject matter expert.

What You'll Do

Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
Answer inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience.
Respond to general account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance, and check orders.
Provide tier one digital banking support including Multi-Factor Authentication unlock or delete, unlocking customer’s Online Banking profile, and assisting with the self-service password tool.
Assist customers with debit card support including inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
Process customer inquiries accurately and efficiently based on established policies and procedures.
Promote virtual branch solutions to customers.
Meet or exceed assigned Customer Care Representative quality and productivity goals.
Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call.
Use all available systems and resources to review and interpret customer information.
Maintain a working knowledge of PC skills including troubleshooting common problems and navigating the internet, intranet, and multiple systems.
Provide support by performing additional duties and tasks as needed or assigned.
Maintain a positive, empathetic, and professional demeanor with customers at all times.
Keep customers aware of changes in bank services, practices, and other factors affecting their account relationship.
Follow established processes and guidelines in daily activities, adhering to all company and department policies.
Successfully complete additional skills training as required.

What We're Looking For

Must reside within 50 miles of Orangeburg, SC.
Strong knowledge of banking procedures.
Patience and ability to remain calm even when customers are stressed or upset.
Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely.
Attentiveness and ability to listen to customer concerns, identify issues, and find a resolution.

Team & Environment

SouthState Bank cultivates a culture focused on building trust, fostering lasting relationships, and pursuing excellence. Individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.