Zillow Group is looking for a Conversational AI Engineer to transform our self-service experience into an interactive, agent-driven chat interface. Your work will directly impact how customers and internal teams access information, resolve issues, and experience our products.
What You'll Do
- Design, build, and deploy intelligent chat agents and automated workflows to resolve common customer and frontline issues.
- Integrate core systems with AI tools to create a unified, compliant user experience.
- Develop and optimize prompts to ensure the AI delivers accurate, relevant answers and help content.
- Evaluate, onboard, and manage AI/ML tools and emerging technologies to enhance system performance.
- Implement safeguards and monitoring to maintain accuracy, prevent misinformation, and build user trust.
- Collaborate with Product, Engineering, QA, Content, and Analytics teams to embed conversational AI into business strategy and track performance.
- Apply machine learning and large language models to improve natural language understanding and generation in our chat agents.
What We're Looking For
- Minimum 5+ years of experience in Software or Applications Engineering.
- At least 2 years focused on Conversational AI, Chatbots, or Agentic Systems.
- Proven experience developing with CRM platforms (especially Salesforce) and integrating them with AI/ML technologies.
- Skilled in leveraging machine learning and large language models for natural language processing.
- Strong background in integrating systems and managing APIs for seamless data flow.
- Experience with QA tooling and monitoring for AI performance and accuracy.
- Understanding of content performance metrics and technical implementation for measurement and A/B testing.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Technical Stack
- Salesforce
- AI/ML technologies
- Large Language Models
Team & Environment
This role is part of the Content Strategy team within Customer Experience Operations.
Benefits & Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $136,300.00 - $217,700.00 annually.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $129,500.00 - $206,900.00 annually.
- Eligible for equity awards based on factors such as experience, performance and location.
Work Mode
This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.
