InfoTrack US is looking for a Contractor Relations Specialist to play a key role in supporting our network of independent contractors who deliver litigation support services. You'll act as the central point of coordination between contractors, the Contractor Success Team, and internal teams within One Legal Fulfillment Services. This role is primarily focused on supporting our California contractor network, with exposure to operations across the United States.
What You'll Do
- Conduct daily reviews of key performance indicators and service level activity; perform contractor outreach as needed, including escalating issues and identifying trends in late performance, availability, and communication.
- Manage the payment inquiry queue by responding to inquiries in a timely manner, resolving straightforward issues, or routing them to the appropriate internal teams.
- Review contractor payment reports on a regular cadence, including new payments, outstanding balances, and digital wallet transactions.
- Assist in monitoring and updating contractor credentials, including registration information, driver’s licenses, and insurance documentation.
- Review contractor profiles to ensure information is accurate and aligned with communication preferences.
- Maintain a log of active issues, ensuring consistent follow-up through resolution.
- Review and respond to contractor notes within internal systems, serving as a first point of contact and escalating when appropriate.
- Answer the contractor support phone line for urgent, in-field questions and determine the best path to resolution.
- Monitor and respond to actionable emails, including signed affidavits, job-related questions, and payment requests.
- Assist with sourcing activities, including obtaining registration lists and related documentation from county offices on a recurring basis.
- Support Contractor Success Team managers throughout the recruitment and onboarding process, including contractor profile creation and system setup.
- Participate in special projects and provide support on team initiatives as needed.
What We're Looking For
- High school diploma or equivalent required.
- 1-2 years of experience in a similar role.
- Strong organizational skills with the ability to manage multiple tasks and timelines.
- Excellent verbal and written communication skills to interact with Contractors and internal staff.
- Ability to identify issues and implement solutions proactively.
- Ability to build and maintain positive relationships with Contractors and colleagues.
- Attention to detail to ensure accurate documentation and adherence to operational standards.
- Proficient in Microsoft Office Suite and familiar with CRM systems.
- Ability to analyze data and trends to make informed decisions.
Nice to Have
- Associates/bachelor’s degree, or equivalent professional experience is preferred.
- Experience preferably in a legal or contractor management environment.
Technical Stack
- Microsoft Office Suite
- CRM systems
Team & Environment
Part of the Contractor Success Team, coordinating with internal teams within One Legal Fulfillment Services.
Benefits & Compensation
- Compensation: $22.23 per hour to $27.79 per hour
- 401(k) Match
- Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
- Monthly Internet Stipend for Remote Employees
Work Mode
We are a remote-friendly company committed to a workplace where everyone feels comfortable to do their best work and have fun. We believe in a work/life balance.
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.
