Role Overview
This position supports a nationwide network of independent contractors who provide litigation-related services. As the primary point of contact, you'll coordinate between field professionals and internal teams, ensuring operational efficiency and strong contractor engagement. The role is fully remote and requires a detail-oriented individual comfortable managing multiple responsibilities in a dynamic setting.
Key Responsibilities
- Monitor daily performance metrics and initiate outreach when delays or communication gaps arise, identifying patterns that may affect service delivery
- Respond to payment inquiries, resolve standard issues, and escalate complex cases to the appropriate departments
- Review contractor payment reports regularly, tracking new disbursements, pending balances, and digital transactions
- Support credential management by verifying registration details, driver’s licenses, and insurance documentation
- Ensure contractor profiles reflect current information and communication preferences
- Maintain an active issues log, following up consistently until resolution
- Respond to internal system notes from contractors, serving as first responder and escalating when necessary
- Handle urgent calls from contractors in the field, assessing needs and directing to appropriate solutions
- Process incoming emails related to affidavits, job updates, and payment requests
- Assist sourcing efforts by retrieving registration data and official documents from county offices
- Support recruitment and onboarding, including profile setup and system configuration
- Contribute to special projects and team-wide initiatives as needed
Qualifications
Required
- High school diploma or equivalent
- 1–2 years of experience in contractor coordination, legal services, or a similar support role
- Strong organizational abilities with experience managing multiple tasks and deadlines
- Clear and professional communication skills, both written and verbal
- Proactive mindset with the ability to identify issues and take corrective action
- Commitment to building positive, professional relationships
- Attention to detail in documentation and adherence to procedures
- Proficiency in Microsoft Office and experience with CRM platforms
- Ability to interpret data and performance trends to guide decisions
Preferred
- Associate’s or bachelor’s degree, or equivalent professional background
Work Environment
This is a fully remote position open to candidates across the United States. The role operates within a distributed, inclusive team culture that prioritizes flexibility, collaboration, and employee well-being. You’ll work in a supportive environment that encourages innovation and values diverse perspectives.
Compensation and Benefits
Hourly pay ranges from $22.23 to $27.79, based on experience, skills, and internal equity. Benefits include employer-matched 401(k), comprehensive health coverage with significant premium support, disability and life insurance, and generous time-off policies. Additional offerings include paid holidays, mental health days, a matching gift program, and a monthly internet stipend for remote work.
Equal Opportunity
We are committed to building a diverse, equitable workplace. We welcome applicants of all backgrounds and experiences, including differences in education, culture, race, gender identity, sexual orientation, disability, veteran status, and religion. Our hiring practices reflect a belief that varied perspectives strengthen teams and drive better outcomes.
