Responsibilities
- Handle incoming and outgoing calls with individuals seeking to evaluate insurance options, using qualifying questions to direct them to the most suitable agent.
- Conduct follow-up calls to assess customer satisfaction, ensure needs were addressed, and assist in connecting them with appropriate agents while documenting feedback.
- Maintain regular contact with management for updates and guidance.
- Interact daily with team members through chat platforms to support collaboration and communication.
Benefits
- Competitive compensation package
- Comprehensive benefits offering
- Positive, engaging, and team-oriented work atmosphere
- Opportunities for career growth across the organization based on performance and consistent attendance
Compensation
Competitive pay
Work Arrangement
Remote (Country)
Team
Collaborative and fun environment with daily team communication
Other
- No insurance license is necessary
- Part-time position
- Work-from-home setup
- Back-to-back calls averaging three minutes each
- Calls spaced approximately five seconds apart
- High-volume calling environment
- Fixed schedule provided
- Minimum weekly commitment of 20 hours
- Good attendance is mandatory
- Two weeks of virtual training required
- Personal computer with webcam needed for first two days of training
- Company-issued laptop provided
- Must have personal high-speed internet, ethernet cable, compatible headset, and mouse
- Occasional screen sharing for coaching and development
- Operating hours: Monday to Friday 7am–8:30pm, Saturday 9am–6pm, Sunday 11am–6pm
