Dell Technologies is hiring a Consultant, Technical Account Manager to support Federal customers and partners implementing AI solutions in secure spaces. You will be responsible for supporting customers in disconnected environments and serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions.
What You'll Do
- Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
- Be independently motivated to continually learn new technologies and expand knowledge horizons.
- Develop internal relationships within Dell and earn trust amongst account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices.
- Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence.
- Assist customer and sales team with design, definition, and implementation of complex system requirements.
What We're Looking For
- Must be a US citizen and have an active TS/SCI security clearance.
- In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically PowerEdge XE servers.
- Intimate knowledge of networking infrastructure, specifically InfiniBand networking, in datacenter environments.
- Strong knowledge working in Linux environments (RHEL and Ubuntu).
- Strong understanding of Dell and vendor diagnostic utilities and their applications.
- Customer-facing experience with strong escalation management capability.
- Ability to work in a high-pressure environment.
- Ability to collaborate effectively with vendors and Dell Engineering.
Nice to Have
- 12+ years of technical support experience.
- Industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA.
- CI or FS poly.
Technical Stack
- Dell PowerEdge servers (PowerEdge XE)
- InfiniBand networking
- Linux (RHEL, Ubuntu)
- Dell and vendor diagnostic utilities
Team & Environment
You will be part of the Technical Account Manager Team.
Benefits & Compensation
- Compensation: $162,350 - $231,000
Work Mode
This is a remote position open to candidates in the United States of America.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
