Rockwell Automation B.V. (NLD) is hiring a Consultant Engineer, Remote Application Support. In this role, you will provide advanced technical and functional support for our FactoryTalk Information Software portfolio, with a primary focus on Life Sciences solutions including PharmaSuite. You will help customers maintain and improve validated manufacturing systems by resolving complex application, platform, and product-related issues. This position offers the opportunity to work with MES technologies within regulated industries and contribute to the success of mission-critical customer operations.
What You'll Do
- Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES.
- Diagnose and resolve complex application, integration, infrastructure, and performance issues.
- Support customer environments through phone, screen sharing, and email interactions.
- Analyze system behavior across MES, ERP, databases, servers, and network layers.
- Create and publish high-quality knowledge base articles, blogs, videos, and reference content.
- Contribute to continuous improvement of support processes and documentation.
- Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution.
- Communicate effectively with technical and non-technical stakeholders across customer and internal teams.
- Manage expectations, provide status updates, and ensure customer satisfaction.
- Stay current with emerging technologies, industry standards, and competitive offerings.
- Provide mentorship and coaching to junior team members.
- Deliver technical presentations to internal and external audiences as needed.
What We're Looking For
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or a related field.
- 5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems.
- Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework.
- Knowledge of Life Sciences manufacturing and associated MES/ERP tools.
- Legal authorization to work in the United States without present or future sponsorship.
- Availability for rotational after-hours and weekend support as needed for 24x7 customer operations.
Nice to Have
- 10+ years of experience in industrial automation, MES, or process systems engineering.
- Installation, configuration, and administration experience with Linux and Windows Server environments.
- Installation, configuration, and administration experience with Microsoft SQL Server and Oracle RDBMS.
- Installation, configuration, and administration experience with web-based applications and relational databases.
- Installation, configuration, and administration experience with open-source technologies like Apache, Tomcat, JBoss, and ActiveMQ.
- Installation, configuration, and administration experience with containerized platforms like Docker, Kubernetes, and Helm.
- Programming experience in Java, JavaScript, SQL, Eclipse, or equivalent languages.
- Familiarity with protocols such as OPC, LDAP, SSL/TLS, REST APIs, and web services.
- Experience with Jira, Git, SSRS, cloud computing (Microsoft Azure), and storage/networking technologies.
- Strong written and verbal communication skills.
- Ability to effectively prioritize, manage multiple tasks, and work independently or collaboratively.
- Strong analytical troubleshooting and critical thinking skills.
- Ability to influence without direct authority and manage diverse stakeholder groups.
- Commitment to continuous improvement and professional development.
Technical Stack
- FactoryTalk Information Software, PharmaSuite, FactoryTalk ProductionCentre, CPG, FactoryTalk Analytics, Modular Framework
- Linux, Windows Server
- Microsoft SQL Server, Oracle RDBMS
- Apache, Tomcat, JBoss, ActiveMQ
- Docker, Kubernetes, Helm
- Java, JavaScript, SQL, Eclipse
- OPC, LDAP, SSL/TLS, REST APIs
- Jira, Git, SSRS, Microsoft Azure
Team & Environment
You will report to the SR. MANAGER, GLOBAL APPLICATION SUPPORT - MOM SERVICES.
Work Mode
This role follows a hybrid work model.
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us.
