Responsibilities
- Oversee daily AML and OFAC operations, including workload management, case assignment, and deadline coordination
- Lead and manage a distributed team across time zones, ensuring alignment, consistency, and accountability
- Monitor and manage team performance metrics, SLAs, and quality standards
- Assist in drafting, maintaining, and enhancing AML and OFAC policies and procedures to ensure regulatory compliance
- Support strategic and tactical initiatives to strengthen the AML and sanctions compliance program
- Partner with the Director of Compliance to tune and calibrate transaction monitoring rules, optimizing detection effectiveness while minimizing false positives
- Identify, recommend, and implement process improvements to increase operational efficiency and scalability
- Develop and manage reporting databases and dashboards to track trends, risk indicators, and potential money laundering or terrorist financing activity
- Produce trend analysis and demographic reporting to inform risk assessments and senior leadership decision-making
Requirements
- 4+ years of professional experience, or equivalent, including at least 1+ year in AML, sanctions, or compliance operations
- Hands-on experience conducting AML investigations and/or operational case management
- Working knowledge of SAR filings with FinCEN and OFAC reporting requirements
- Strong analytical skills with the ability to synthesize facts, identify risk patterns, and communicate findings and recommendations clearly to non-specialist audiences, including senior leadership
- Demonstrated project leadership experience and the ability to manage multiple initiatives simultaneously
- A track record of positively influencing teams and driving results in periods of change or growth
- The ability to build strong cross-functional relationships across Compliance, Legal, Risk, Product, and Operations
Nice to Have
- Experience working with case management or support tools such as Zendesk
- Exposure to transaction monitoring systems and rule tuning
- Experience working across global or multi-time-zone teams
Benefits
- salary
- equity plans
- healthcare
- flexible time off
- company holidays and recharge days
- commuter benefits
- lifestyle stipends
- learning and development stipends
- patronage
- parental leave
- 401k plan with matching
Additional Information
- If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway.
- Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.
- If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.
