Responsibilities
- Have full ownership of our Softr’s primary community channels and communication.
- Actively manage the day-to-day for all our primary community channels (Slack group, Twitter etc), answer questions, and funnel new requests to the product team.
- Monitor, track, and report on feedback from social and online reviews.
- Create and run community initiatives such as events, workshops, and Q&As.
- Create and run new and existing programs such is Ambassador, Expert, Influencer programs, etc.
- Be the face of Softr’s community, actively engage and contribute to discussions around Softr on social (Twitter, Facebook, Linkedin).
- Propose and experiment with new initiatives, both for B2C & B2B customers, understand and measure what works and what doesn’t.
- Be able to strategically decide on what to prioritize and what to ignore - aligned with the company’s vision.
- Work very closely with product and marketing teams, to share your knowledge, unique insights, and feedback from customers to help shape the product roadmap & GTM strategy.
Requirements
- Experienced Community Manager that worked with a SaaS product. You bring 3+ years of experience in a Community Management or Customer Success role, ideally from a successful startup or scale-up.
- Passion for no-code and automation. We’re looking for someone who is familiar with the no-code space and has used no-code and automation platforms in a meaningful way (for work, side projects, we want to learn about them all).
- Excellent written and verbal communication skills. We’re a 100% remote team, and writing is our primary means of communication at Softr. And we talk to customers a lot, so you must be strong in communicating with them and gathering insights in real time.
- Love for solving problems. Our customers range from individuals to some of the Fortune 500 companies, and they are all unique. You are able to understand their specific needs, answer questions, and solve problems on the fly.
- You care deeply about users. You are customer-centric and have experience building and maintaining relationships with complex, multi-geographical customers. You spend most of your time speaking with customers and helping them be successful. You contribute to design and product strategy with your insights and feedback from customers.
- Urgency is your mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture. As a part of a fast-growing company, you’ll juggle a variety of customers, projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. You’re outstanding at multitasking and able to operate effectively with uncertainty and change. You will also have strong decision-making skills.
Benefits
- Competitive salary and equity options.
- Fully remote and flexible work schedule.
- High ownership, zero bureaucracy. Lean team, get-things-done mindset.
- Annual company retreat and team gatherings.
- Opportunity to build up sales motion from the ground up and have an outsized impact on the company’s trajectory.
- Work directly with the founders and leadership team.
- Our customers love Softr (1M+ users and growing)! A daily dose of customer love and positive feedback that rewards your work.
- Backed by the best - we are well-resourced, profitable, and backed by best investors, like FirstMark Capital and the world’s best angel investors like Gokul Rajaram, Scott Belsky, Brian Balfour, Cristina Cordova and more
Work Arrangement
Remote (Worldwide)
Team
Structure: fully remote, distributed and diverse team
