About the Role
This position leads a team responsible for handling commercial auto liability claims, guiding claim investigations, determining coverage, and ensuring timely and accurate claim resolution.
Responsibilities
- Lead and supervise a team managing commercial auto liability claims
- Review claim files for accuracy, compliance, and appropriate reserves
- Ensure adherence to regulatory requirements and internal policies
- Conduct thorough investigations into liability and damages
- Evaluate coverage and apply policy terms correctly
- Oversee the establishment and adjustment of claim reserves
- Manage communication with insured parties and claimants
- Coordinate with legal counsel when litigation arises
- Monitor claim progress to ensure timely resolution
- Provide guidance on complex or high-severity claims
- Train team members on claims processes and updates
- Ensure consistent application of claims practices
- Identify trends in claim activity and recommend actions
- Support audits and internal reviews
- Maintain documentation for claim decisions
- Respond to inquiries from internal stakeholders
- Escalate significant claims per protocol
- Promote customer service standards in claim handling
- Use claims management systems efficiently
- Ensure compliance with state and federal regulations
- Assist in developing claims handling procedures
- Participate in performance evaluations of team members
- Foster a collaborative team environment
- Support continuous improvement initiatives
- Attend regular team and department meetings
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the claims leadership team reporting to senior management
Professional Development
- Opportunities for ongoing training and certification support
- Access to industry conferences and educational resources
Performance Expectations
- Meet key performance indicators for claim closure and quality
- Maintain high standards in customer satisfaction and compliance
Not available for this position
