About the Role
The role involves owning the commercial lifecycle for assigned accounts, driving retention and growth through proactive engagement, strategic planning, and coordination with internal teams to deliver value and meet customer goals.
Responsibilities
- Manage end-to-end commercial relationships with assigned enterprise clients
- Lead contract negotiations and renewal discussions
- Identify and pursue upsell and cross-sell opportunities
- Develop account plans aligned with customer objectives
- Collaborate with customer success to ensure adoption and satisfaction
- Track and report on account health metrics
- Coordinate with product and support teams to resolve client issues
- Present quarterly business reviews to stakeholders
- Maintain accurate CRM records for all client interactions
- Forecast revenue and pipeline activity for assigned accounts
- Advocate for customer needs internally
- Stay informed about industry trends and competitive landscape
- Drive onboarding and implementation coordination for new deals
- Ensure compliance with contractual terms and service levels
- Manage stakeholder communication across client organizations
- Support responses to client audits or escalations
- Align sales strategy with long-term customer goals
- Monitor customer usage data to identify risks and opportunities
- Facilitate executive-level discussions as needed
- Ensure timely delivery of commercial documentation
- Maintain knowledge of product roadmap and capabilities
- Coordinate pricing and discounting strategies with leadership
- Respond to client requests for information or proposals
- Track customer feedback for product and service improvement
- Support integration of acquired accounts into the portfolio
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Sales and customer success teams
About the Role
This position is responsible for managing high-value commercial accounts, ensuring long-term customer success, and driving revenue growth through strategic planning and relationship management.
What We Value
We prioritize integrity, proactive communication, customer obsession, and data-driven decision-making in every interaction and strategy.
Available
