At Chime, we're looking for a Cloud Support Engineer to join our team supporting Upsun's cloud application platform. You'll tackle complex technical challenges and deliver exceptional support in a customer-facing, engineering-adjacent role. This position operates within a high-trust, async-first global environment.
What You'll Do
- Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
- Manage support tickets via Zendesk, with occasional live chat or voice support.
- Contribute to platform reliability by monitoring alert queues and participating in an on-call rotation during working hours.
- Collaborate with Product and Engineering teams to escalate bugs, report edge cases, and improve internal tooling.
- Improve documentation and knowledge sharing across our global support teams.
- Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale.
- Identify recurring problems and suggest improvements to systems, workflows, and documentation.
What We're Looking For
- Linux systems experience and comfort navigating production environments in the terminal.
- Coding or scripting ability with at least one backend language such as Go, Python, PHP, Ruby, or Node.js.
- Familiarity with cloud infrastructure, distributed systems, containerized environments, or cloud platforms.
- Understanding of networking basics and ability to debug issues with DNS, SSL, CDN, and related technologies.
- Strong written communication skills for expressing technical ideas clearly in async global teams.
- A problem-solving mindset with initiative and enjoyment in digging into complex issues.
- A strong customer-centric mindset, approaching problems with empathy and considering the end-user experience.
- Ability to work fixed hours of 00:00-08:00 UTC in the Australian region.
- Legal authorization to work in Australia (no visa sponsorship is provided).
Technical Stack
- Linux
- Go
- Python
- PHP
- Ruby
- Node.js
- Zendesk
Team & Environment
You will report to the Manager, Support and be part of a 24x7, globally distributed support team.
Benefits & Compensation
- Comprehensive health coverage
- Flexible PTO
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
Work Mode
This is a fully remote position based in Australia.
At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive.
