NICE is looking for a Cloud Operations Engineer to provide customer-focused application support and lead client projects on our Cloud platform. In this role, you'll join a global team dedicated to executing beyond high standards in a fast-paced, collaborative environment.

What You'll Do

Perform operational duties including application server health monitoring and service recycling.
Identify and resolve operational issues such as batch failures, network problems, and client data feed errors.
Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs.
Maintain operational documentation, including incident tracking and run books.
Produce metric reports including daily production status.
Review client support tickets and requests under service SLAs.
Resolve level 2 and level 3 issues (application, database, and data center related). Document issues in the customer support portal.
Provide on-call off-hour support and work during non-prime shift hours.

What We're Looking For

4 to 6 years of experience in application/production support with Cloud-Based hosting administration, management, and performance tuning in a high-availability SLA environment.
Hands-on experience with Azure and/or AWS.
Experience with Unix, Linux, Windows, Tomcat, SSH, and scripting.
Proficiency with SQL Server, Oracle, and MySQL databases.
Experience with and understanding of complex process and data flow.
Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients daily.
Experience with application debugging, performance, and scalability.
Familiarity with standard application security compliance best practices.
Knowledge of fault detection and resolution processes.
Proven ability to work successfully independently and with other team members and developers.
Ability to multi-task and provide rapid support in production environments.
Must be able to provide on-call off-hour support and work during non-prime shift hours.

Technical Stack

Cloud: Azure, AWS
Operating Systems: Unix, Linux, Windows
Middleware: Tomcat
Networking: SSH
Databases: SQL Server, Oracle, MySQL

Team & Environment

You will report to a Technical Manager and work within a collaborative, global team environment focused on high standards and execution.

Work Mode

This position follows a hybrid work model.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.