Netrix Global is hiring a Cloud Engineer - Linux Administrator

Netrix Global is seeking a Cloud Engineer - Linux Administrator to manage Linux IT infrastructure across on-prem and cloud environments. This role involves incident management, systems administration, network and security operations, and serving as an escalation point for Tier 1 teams, with a focus on stability, performance, and security.

What You'll Do

• Respond to alerts generated by monitoring and operational tools
• Assess events that require investigation and perform remediation within defined SLAs
• Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Linux Servers/Endpoints in production/dev environments and related network and application issues
• Investigate and resolve Linux OS, application, middleware, and connectivity issues
• Troubleshoot boot, performance, storage, filesystem, CPU/memory, and process-related problems
• Analyze logs and identify the root cause of incidents
• Support troubleshooting of services such as web servers, SMTP relay, DNS resolution, SSL/TLS, scheduled jobs, and agent-based tools
• Escalate complex issues when needed, while maintaining ownership through resolution
• Manage users, groups, permissions, sudo access, SSH configuration
• Support package management, OS upgrades, kernel updates, and repository administration
• Manage services through systemd and troubleshoot failed daemons/services
• Perform storage administration including filesystems, mounts, LVM, swap, and disk utilization cleanup
• Develop and maintain basic automation using Bash
• Validate network connectivity, firewall rules, ports, routing, and name resolution
• Support troubleshooting related to SMTP, DNS, proxy, certificates, and secure remote access
• Apply Linux security best practices, hardening standards, and vulnerability remediation
• Review and maintain access controls, audit logs, and privileged access usage
• Configure and validate network settings required for new asset deployments, server onboarding, and migration activities
• Perform routine health checks, updates and upgrades, system validations on Linux environments
• Monitor Linux server/endpoint performance, capacity, uptime, and service availability
• Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments
• Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs
• Participate in on-call rotations, including weekends and after-hours support
• Document configurations, procedures, and best practices; maintain accurate technical documentation
• Participate in client onboarding, delivery, and internal continuous improvement initiatives
• Follow documented Change and Problem Management processes for Netrix and its customers
• Continually work toward the development of technical skill set(s) to better serve the Netrix Global organization and its clients

What We're Looking For

• Bachelor’s degree in information technology or related field, or equivalent experience
• 5-7 years of hands-on experience in Linux infrastructure support of on-prem/cloud infra, both physical and virtual
• Knowledge of Linux workloads in cloud environments and virtualized environments on-premises (VMware)
• Strong administration skills in Ubuntu, RHEL, CentOS, Rocky and AlmaLinux distributions
• Hands-on experience with systemd, journald / rsyslog, package managers (yum, dnf, apt), users/groups/permissions, SSH / SCP / SFTP, cron / scheduled jobs, process and service management
• Strong troubleshooting methodology and root cause analysis
• Experience with top / htop, ps / free / vmstat / iostat / sar, df / du / lsblk / blkid / mount, journalctl / dmesg / tail / grep / awk / sed, netstat / ss / curl / wget / dig / nslookup / traceroute / ping / nc / telnet
• Basic Networking Fundamentals and understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL/TLS certificates, firewalld / iptables basics, port and connectivity testing
• Experience supporting one or more of the following: Apache / Nginx, Postfix / mail relay services, DNS tools and validation, reverse proxies / load balancers, SSL certificate deployment and renewal
• Excellent verbal and written communication skills in English
• Strong problem-solving and analytical thinking skills
• Self-motivated with the ability to prioritize tasks and manage time effectively
• Exceptional customer service and client communication
• Ability to work independently or collaboratively within a team
• Consistent follow-up and attention to detail on open tasks and tickets
• Ability to work remotely with minimal distractions and a reliable internet connection

Nice to Have

• Experience working in a Managed Service Provider (MSP) environment
• Familiarity with Enterprise Operations via ticket-driven support environments
• Experience with Tools like LogicMonitor, Zabbix/Nagios, other cloud monitoring platforms or centralized logging tools
• Scripting and Automation Skills - Ability to automate operational tasks and create troubleshooting scripts

Technical Stack

• Ubuntu, RHEL, CentOS, Rocky Linux, AlmaLinux
• systemd, journald, rsyslog, yum, dnf, apt
• SSH, SCP, SFTP, cron, scheduled jobs
• top, htop, ps, free, vmstat, iostat, sar
• df, du, lsblk, blkid, mount
• journalctl, dmesg, tail, grep, awk, sed
• netstat, ss, curl, wget, dig, nslookup, traceroute, ping, nc, telnet
• TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL/TLS, firewalld, iptables
• Apache, Nginx, Postfix, reverse proxies, load balancers, SSL certificates
• Bash, VMware
• LogicMonitor, Zabbix, Nagios, centralized logging tools

Team & Environment

Part of the Managed Services division; serves as escalation point for Tier 1 Technical/Network Operations Center (TOC/NOC), Service Desk, and Systems Team. Reports to Cloud Systems Manager under Managed Services.

Benefits & Compensation

• Competitive compensation package
• Comprehensive group benefits to meet the needs of you and your family
• Flexibility
• Time off when you need it
• Casual work environment

Work Mode

Remote work with rotational shifts to cover 24*7 support; initial training in Argentina/US business hours, then rotated for 24/7 coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.