Defense Holdings, Inc. (DHi) is seeking a Client Support Specialist to assist in managing client accounts, supporting communication workflows, and providing administrative support to our client services teams. You will be instrumental in ensuring consistent, high-quality client service delivery.
What You'll Do
- Assist with client communications, account tracking, and record maintenance.
- Support client onboarding, follow-ups, and documentation processes.
- Coordinate account-related administrative tasks and generate reports.
- Ensure compliance with internal standards and regulatory requirements.
- Collaborate with client services, operations, and project management teams.
- Assist leadership in process improvement and client support initiatives.
What We're Looking For
- Bachelor’s degree in Business Administration, Communications, or a related field.
- 2–4 years of experience in client services, account support, or administrative roles.
- Proficiency in Microsoft Office Suite and CRM systems.
- Strong organizational, communication, and interpersonal skills.
- Ability to manage confidential client information responsibly.
Nice to Have
- Experience supporting government contracting or defense clients.
- Familiarity with client account support and onboarding processes.
Technical Stack
- Microsoft Office Suite
- CRM systems
Team & Environment
You will join the Client Services / Operations department, reporting directly to the Client Services Manager. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.
Benefits & Compensation
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities
- Competitive base salary commensurate with experience
Work Mode
This is a hybrid position based in the US.
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.
