About the Role
This role involves serving as the primary contact for clients, handling inquiries, tracking case progress, and maintaining accurate records to ensure efficient service delivery.
Responsibilities
- Act as the main point of contact for client inquiries and updates
- Monitor case timelines and notify stakeholders of key milestones
- Update and maintain client records with current case details
- Coordinate with internal teams to resolve client issues
- Track document submissions and confirm receipt
- Respond to phone calls and emails within established service windows
- Escalate complex issues to senior staff when necessary
- Ensure compliance with client-specific service protocols
- Provide status updates to clients on scheduled intervals
- Log all client interactions in the internal case management system
- Assist in preparing case summaries for client review
- Verify accuracy of client information during onboarding
- Support transition of new cases to appropriate departments
- Follow up on outstanding client requests promptly
- Maintain confidentiality of sensitive case information
- Adhere to internal quality assurance standards
- Participate in team meetings and training sessions
- Assist with client onboarding documentation
- Report recurring client concerns to management
- Contribute to process improvement initiatives
Nice to Have
- Associate degree or higher education
- Experience in legal or court-related services
- Knowledge of docket management systems
- Familiarity with e-filing processes
- Previous exposure to litigation support workflows
Compensation
Competitive hourly wage with benefits package
Work Arrangement
Hybrid work model with partial remote availability
Team
Mid-sized team within client-facing division
What We Offer
- Comprehensive benefits including health insurance and retirement plans
- Opportunities for professional development and advancement
- Supportive work environment with structured onboarding
Work Environment
- Office-based role with scheduled remote days
- Collaborative team culture with defined workflows
- Standard business hours with limited after-hours requirements
Not available for this position
