Requirements
- 2+ years in process analysis, process optimization, business analysis, or operational excellence - preferably in fintech, crypto, or high-volume customer operations.
- Hands-on experience with Celonis or equivalent process mining tools (Signavio, Minit, UiPath Process Mining) - able to build process models, dashboards, and conformance checks.
- Strong data analysis skills: comfortable with SQL, data extraction, and working with event logs from multiple source systems.
- Ability to translate data findings into clear business recommendations - comfortable presenting to both technical and non-technical audiences.
- Understanding of process optimization methodologies and frameworks (Lean, Six Sigma concepts, or similar).
- Analytical mindset with attention to detail and a bias for action over perfection.
- Familiarity with BI/visualization tools (Looker, Mixpanel, Tableau, or similar).
Nice to Have
- Basic understanding of AI/ML applications in operations: chatbots, intelligent routing, automated classification.
- Experience with automation tools or platforms (Zapier, n8n, Make, or similar).
- Familiarity with Zendesk, Salesforce Service Cloud, or similar CX platforms.
- Basic Python/scripting skills for data manipulation and analysis.
- Lean Six Sigma certification (Yellow or Green Belt).
- Background in crypto/digital assets operations or compliance-adjacent workflows.
Work Arrangement
Remote (Worldwide)
Team
Structure: Process Optimization team
Additional Information
- applications are accepted on an ongoing basis.
- applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
- We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
- We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.
- As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
