As a Client Engagement Coordinator, you will play a central role in maintaining strong client relationships through consistent communication and coordination. You will act as a liaison between internal departments and clients, ensuring timely follow-ups, accurate recordkeeping, and smooth delivery of services.
Key Responsibilities
- Manage client inquiries and serve as a reliable point of contact for ongoing engagements
- Coordinate meetings, track project milestones, and maintain up-to-date documentation
- Support onboarding initiatives and assist with client training sessions
- Prepare reports, presentations, and correspondence tailored to client needs
- Monitor engagement metrics and generate performance summaries
- Collaborate with sales, operations, and client services to align efforts and improve workflows
- Ensure adherence to internal policies and regulatory standards
- Identify opportunities to enhance client processes and communication practices
Qualifications
Candidates should hold a bachelor’s degree in Business Administration, Communications, or a related discipline, along with 2–4 years of experience in client support, account coordination, or administrative functions. Proficiency in Microsoft Office and CRM platforms is essential. Strong organizational, written, and verbal communication skills are required, as is the ability to handle confidential data with discretion.
Experience working with government contracts or defense-sector clients is preferred, as is familiarity with client engagement systems and reporting tools.
Work Environment
This position operates in a hybrid model, based in Boston, Massachusetts, allowing flexibility between remote and in-office work. The organization values integrity, precision, and proactive problem-solving, fostering a culture built on accountability and continuous improvement.
Compensation & Benefits
The role offers a competitive salary aligned with experience. Additional benefits include comprehensive health insurance (medical, dental, vision), 401(k) with company match, paid time off, life and disability coverage, and opportunities for professional growth.
Equal Opportunity Employer
This organization is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics under applicable law.
