Defense Holdings, Inc. (DHi) is hiring a Client Engagement Coordinator to manage communications, coordinate client interactions, and support service delivery initiatives. You will ensure clients receive timely updates and support program success within our collaborative, performance-driven environment.
What You'll Do
- Serve as a primary point of contact for client requests
- Schedule meetings, track deliverables, and maintain documentation
- Support onboarding and client training programs
- Prepare reports, presentations, and client communications
- Maintain accurate client records and documentation
- Assist leadership with process improvements
- Track client engagement metrics and generate reports
- Ensure compliance with internal policies and regulatory requirements
- Work closely with sales, operations, and client services teams
- Assist in improving client processes and communication workflows
What We're Looking For
- Bachelor’s degree in Business Administration, Communications, or a related field
- 2–4 years of experience in client services, account support, or administrative roles
- Proficiency in Microsoft Office Suite and CRM systems
- Strong organizational, communication, and analytical skills
- Ability to manage confidential client information responsibly
Nice to Have
- Experience supporting government contracting or defense clients
- Familiarity with client engagement tools and processes
Technical Stack
- Microsoft Office Suite
- CRM systems
Team & Environment
You will join the Client Services department and report to a Client Services Manager or Director.
Benefits & Compensation
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities
- Competitive base salary commensurate with experience
Work Mode
This is a hybrid position open to candidates in the United States.
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.
