Responsibilities
- Support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers
- Help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes
- Manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders
- Support run-off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties
- Prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks
- Contribute to cross-functional projects and provide support to the wider UK team whenever needed
- Maintain the ELTO database, manage incoming office post and redirect it to the appropriate partners, input invoices into payment systems, and handle call forwarding from Regus with the necessary follow-up by phone or email
- Provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters
Requirements
- Experience in UK claims processes and procedures
- Experience within an insurance company, TPA, or another fast-paced insurance-related environment
- Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role
- Good command of standard computer tools, with some exposure to or interest in AI-enabled tools
- An understanding of, or willingness to learn about, insurance regulation and compliance standards
- Excellent communication and organisational skills
- A strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions
Work Arrangement
Hybrid
Additional Information
- Full of positive energy, agile, and a strong team player
- Solution-oriented, with the confidence to challenge when needed
- Curious, capable, and eager to learn
- Comfortable working collaboratively in an international and diverse organisation
- Self-aware and open to feedback, with a desire to keep developing
- Resilient, proactive, and able to work with drive and ownership
- Structured yet flexible, with sound judgement and the ability to prioritise under pressure
- Committed to the highest ethical standards in all interactions and decisions
- Accountable, with a strong sense of ownership and responsibility
- Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way
