Scalepex is hiring a Change Management Lead / Manager to ensure the successful adoption and sustainability of our most critical transformation programs. In this role, you will be a strategic partner, assessing organizational impacts and guiding teams through complex change.

What You'll Do

Partner closely with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, translating findings into actionable recommendations.
Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.
Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.
Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.
Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.
Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.

What We're Looking For

5+ years of experience in organizational change management supporting large, complex transformation programs.
Proven experience working across multiple workstreams in fast-paced environments with shifting priorities.
Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization.
Exceptional written and verbal communication skills.
Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences.