Construction & Property Group – UK is hiring a Call Center & Administrative Support Specialist

Job Title: Healthcare Call Center & Administrative Support Specialist Industry: Healthcare | Employment Type: Remote Position Overview Our organization seeks a meticulous, proactive professional for a Call Center & Administrative Support Specialist role. This position is critical in maintaining seamless operational workflows by managing patient communications, scheduling, audit support, and comprehensive administrative functions. The preferred candidate excels in dynamic environments, demonstrates exceptional English communication skills with clear pronunciation, and possesses in-depth understanding of the Transitional Care Model (TCM) within healthcare contexts. Key Responsibilities Call Center & Scheduling • Manage incoming patient communications, facilitating appointment scheduling, rescheduling, and confirmation processes • Execute outbound communication for appointment reminders, follow-ups, and patient engagement • Collaborate with clinical personnel and leadership to optimize scheduling efficiency and time management • Deliver professional, compassionate patient interaction and support • Accurately document patient interactions, appointment details, and communication records in scheduling/electronic medical record systems Audits & Quality Checks • Conduct comprehensive chart and scheduling audits ensuring precision and regulatory compliance • Recognize and escalate scheduling discrepancies, appointment omissions, or documentation inconsistencies • Maintain rigorous confidentiality standards and strictly adhere to HIPAA and organizational compliance protocols Administrative Support • Provide comprehensive administrative assistance to management and clinical teams • Support operational requirements through data management, reporting, and record maintenance • Facilitate internal communication, coordinate updates, and manage interdepartmental follow-ups • Monitor and document scheduling-related performance metrics and reporting requirements • Promote cross-departmental collaboration to ensure streamlined workflow and transparent communication