Responsibilities
- Examine operational and customer data to detect patterns, potential risks, and key performance indicators.
- Create and implement reporting structures and interactive dashboards to deliver actionable insights to management and operational teams.
- Construct predictive analytics models and scoring systems, such as churn prediction and customer health indicators, to guide strategic decisions.
- Ensure data accuracy, consistency, and governance through established data quality protocols.
- Work closely with leadership to identify areas for automation and translate user needs into functional solutions.
- Design, set up, and manage AI-driven workflows using platforms like Gemini, Glean, Workato, and UIPath.
- Develop and refine automated processes—such as ticket summarization and forecasting—to improve efficiency and usability.
- Oversee live automation workflows, resolving issues and ensuring compliance with security and reliability standards.
- Monitor usage and drive adoption of AI tools and automated workflows across departments.
- Analyze and enhance internal and customer-facing processes to support growth and scalability.
- Optimize onboarding procedures, milestone tracking, and adoption pathways to improve customer success.
- Establish consistent frameworks, including playbooks, scorecards, and customer journey models, across all stages of the customer lifecycle.
- Document automation systems and create instructional playbooks to support broad team usage.
- Collaborate with Product teams to share customer insights, test emerging AI features, and help shape product development priorities.
- Partner with Customer Success and Support leaders to build effective feedback mechanisms and escalation protocols.
- Lead training initiatives and enablement programs for internal teams on new tools, processes, and AI technologies.
Benefits
- Contact us to get more details about the benefits we offer.
Work Arrangement
Remote (Worldwide)
