CrowdStrike is seeking a Manager, Crisis Management to play a key role in developing and implementing comprehensive crisis management capabilities within our global Resilience organization. This position ensures the company can effectively respond to and recover from disruptions through an all-hazards approach.
What You'll Do
- Develop, implement, and maintain CrowdStrike's crisis management program, including response plans, procedures, and protocols that align with industry best practices and organizational needs.
- Design, facilitate, and evaluate crisis management exercises and simulations of increasing complexity to validate plans, build team capabilities, and identify improvement opportunities.
- Serve as, or provide direct support to, Incident Commander during crisis activations, providing leadership and coordination across response teams.
- Develop and deliver crisis management training programs for response team members and executives to ensure readiness and build organizational response capabilities.
- Conduct comprehensive after-action reviews following exercises and real-world incidents, tracking improvement actions through the corrective action program.
- Build and maintain relationships with key stakeholders across the company to support cross-functional crisis response capabilities and ensure alignment with business objectives.
- Support broader business continuity initiatives including business impact analysis and threat/hazard assessments to ensure alignment between crisis management and other resilience disciplines.
- Contribute to the continuous improvement of the company's overall resilience posture through regular program assessments and implementation of best practices.
- Partner closely with other teams including Information Security, Global Security, Corporate Communications, and Enterprise Risk Management to ensure coordinated response capabilities.
- Provide subject matter expertise on crisis management best practices to leadership and stakeholders across the organization.
What We're Looking For
- 8+ years of experience in crisis management, emergency management, or incident response, with demonstrated experience as an Incident Commander.
- Proven ability to lead cross-functional teams during high-stress situations, make critical decisions under pressure, and coordinate complex response activities.
- Experience designing and facilitating crisis exercises, tabletops, and simulations with demonstrated ability to create realistic scenarios that test organizational capabilities.
- Strong understanding of crisis communications principles and stakeholder management with experience developing messaging strategies during incidents.
- Experience supporting crisis management in the technology sector, particularly cloud-native environments.
- Relevant certification in crisis management, business continuity, or resilience disciplines (e.g., CEM, CBCP, MBCI).
- Excellent problem-solving, critical thinking, and analytical skills with the ability to make decisions under pressure and adapt to rapidly changing situations.
- Outstanding written and oral communication skills, including experience developing and delivering briefings to executive leadership during crisis situations.
- Strong organizational, multi-tasking, and project management skills with ability to coordinate multiple workstreams during crisis response.
- Demonstrated ability to work effectively with stakeholders across all levels of the organization and build trusted relationships.
- Bachelor's degree in Emergency Management, Risk Management, Business Administration, or equivalent practical experience.
- Ability to work nights and weekends during crisis events and provide on-call support as needed.
Nice to Have
- Familiarity with the National Incident Management System (NIMS) Incident Command System (ICS).
- Experience with crisis management software platforms and collaboration tools.
- Knowledge of ISO22301 and other relevant standards/frameworks.
- Experience developing crisis communications strategies and messaging.
Team & Environment
You will join the global Resilience organization at CrowdStrike.
Benefits & Compensation
- Compensation: $110,000 - $160,000 per year + equity grants.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
- Great Place to Work Certified™ across the globe.
Work Mode
This is a fully remote position based in the United States.
CrowdStrike is proud to be an equal opportunity employer. They are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
