Masabi is looking for a Business Analyst to join us remotely in Canada. This role is pivotal to a major new agency partnership, sitting across core product areas including Account-Based Ticketing, Payments, and Agency Portals. You’ll work at the intersection of discovery and delivery, translating business needs into scalable, user-focused solutions that support our mission of simplifying transit for everyone.
What You'll Do
- Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements.
- Translate customer needs into detailed, testable user stories and acceptance criteria.
- Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi’s product strategy.
- Support engineers, designers, and QA teams through the full delivery lifecycle.
- Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding.
- Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals.
- Document workflows, configurations, and integration points to support implementation and ongoing evolution.
What We're Looking For
- Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment.
- Strong analytical skills, able to break down complex requirements into practical, value-driven solutions.
- Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations.
- Familiarity with Agile delivery methods and cross-functional product teams.
- Comfortable discussing technical concepts and working with APIs or configurable platforms.
- Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech.
Nice to Have
- Experience in mobility, transit, payments, or regulated industries.
- French language skills or experience working in a French-speaking environment.
Team & Environment
You’ll be part of Masabi’s product team, working collaboratively with cross-functional groups to deliver solutions that matter.
Benefits & Compensation
- 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days.
- Office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation.
- Private Healthcare and Life Insurance via Trinet.
- Monthly team bonding allowance.
- Up to CAD$1000 training budget per year.
- CAD$325 per year to spend on your home office.
- Menopause support.
- Choice of a workstation.
- Ability to work for up to 3 months per year from any country in the world.
- Enhanced family leave.
Work Mode
This is a remote position open to candidates located anywhere in Canada.
Masabi is an equal opportunity employer committed to creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
