Flock Safety is looking for a Business Analyst to join our IT PMO & Delivery team. In this role, you will be a critical partner to stakeholders across Sales, DealOps, Finance, Accounting, Operations, and IT Applications, designing and delivering scalable system solutions that drive efficiency and data integrity.

What You'll Do

Partner with stakeholders and project managers to translate business needs into actionable system requirements.
Manage requirements gathering, documentation, and testing to ensure solutions are delivered with quality and aligned to business goals.
Design and deliver scalable system solutions that improve efficiency, visibility, and data integrity across the organization.
Connect upstream quoting and contracting processes with downstream operational workflows such as fulfillment, installation, and service delivery.
Support initiatives spanning multiple departments and tools, including Salesforce Sales Cloud, CPQ, Billing, Docusign CLM, NetSuite, and operations systems.
Document the end-to-end Lead to Cash process and its operational handoffs.
Identify pain points and improvement opportunities across Revenue and Operations workflows.
Map system dependencies across Salesforce, NetSuite, and operational systems.
Take ownership of small projects to deliver end-to-end.
Participate actively in sprint ceremonies: refining stories, slotting enhancements into sprints, and supporting UAT.
Independently manage multiple Lead to Cash tasks/enhancements.
Own detailed documentation for new system changes and cross-functional process updates.
Assist in user training and post go-live support to ensure smooth adoption.
Identify and propose tactical improvements for recurring pain points.

What We're Looking For

4+ years of experience as a Business Analyst, Product Owner, or Business Systems Analyst.
Experience with Salesforce CRM, CPQ, Docusign, Netsuite, and other supporting systems across Revenue, Lead Management, Billing, Revenue Recognition, and Operational Delivery.
Strong understanding of cross-functional process dependencies between Sales, Finance, and Operations.
Exceptional written and verbal communication skills, with a demonstrated ability to document business requirements, functional design specifications, and end-user training materials.
Excellent stakeholder management skills with a proven ability to translate complex business needs into clear, actionable system requirements.
Ability to act as a business partner to facilitate cross-functional business discussions to uncover gaps, opportunities, or pain points.
Experience with JIRA for story creation, backlog management, and QA/test case tracking.
Familiarity with Agile methodologies (Scrum/Kanban), working within sprint cadences and project management best practices/methodologies.

Nice to Have

Preferably in a high-growth SaaS or startup environment.
Familiarity with Salesforce administration and integrations.
Has a natural curiosity and eagerness to learn new things.
Are motivated and self-driven, with a desire to take ownership of their work.

Technical Stack

Salesforce Sales Cloud, CPQ, Billing, Docusign CLM, NetSuite, Service Cloud, Field Service, JIRA

Team & Environment

You will be part of the IT PMO & Delivery team and will partner closely with the Sr. IT Project Manager, Lead to Cash.

Benefits & Compensation

Compensation: $75,000 and $95,000 + equity via Flock Safety Stock Options.
Flexible PTO (non-accrual) plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
12 weeks of 100% paid parental leave for all employees. Birthing parents eligible for an additional 6-8 weeks.
Fertility & Family Benefits: $50,000-lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses via Maven.
Mental health benefits via Spring Health (therapy, coaching, medication management, digital tools).
Caregiver support via Cariloop.
1:1 sessions with Equity Tax Advisors via Carta.
Employee Resource Groups (ERGs).
$150 per month WFH stipend.
$300 per year productivity stipend for Audible, Calm, Masterclass, etc.
$750 one-time home office stipend.