The Bosch Connected Industry division of Robert Bosch GmbH is looking for a Kfz-Mechatroniker im Innendienst (w/m/div.) to join our team in Magdeburg. In this role, you will provide critical technical support and documentation, focusing on workshop equipment and diagnostic systems.
What You'll Do
- Provide technical documentation for customers.
- Analyze technical problems through Root Cause Analysis for workshop equipment and diagnostic systems.
- Use remote diagnostic tools to solve problems efficiently and document all incidents in internal systems.
- Follow standardized processes and escalate to higher support levels when necessary, providing relevant data and log files.
- Maintain communication with internal Bosch departments, international locations, and support colleagues.
- Create content for the knowledge database and FAQ documentation.
- Take on project-related tasks and pursue continuous professional development.
What We're Looking For
- Completed apprenticeship as a Kfz-Mechatroniker/in or Kfz-Servicetechniker/in.
- 1–3 years of professional experience in a workshop environment or technical customer support.
- Independent, structured, service-oriented, and strong communication skills, even in challenging situations.
- Team player, resilient, and customer-focused.
- Excellent German language skills (at least level C1).
- Good English language skills (at least level B2).
Nice to Have
- Knowledge of additional European languages is a plus.
Technical Stack
- Remote diagnostic tools
- Internal systems for incident documentation
Team & Environment
In this role, you will collaborate closely with internal Bosch departments, international locations, and fellow support colleagues.
Work Mode
This is an onsite position based in Magdeburg, Deutschland.
We grow together, enjoy our work, and inspire one another. Robert Bosch GmbH is an equal opportunity employer.
