Prompt Therapy Solutions, Inc. is looking for a Billing Tech Support Specialist to join our Customer Experience Team. You will serve as a Prompt software expert to our B2B SaaS customers, primarily via email support, assisting clients with Revenue Cycle Management (RCM) and billing software questions.

What You'll Do

Respond to customer questions and requests regarding RCM and billing software via email using our help desk platform.
Triage tickets, perform escalations to appropriate teams, and provide all necessary details.
Support engineering ticket creation, review, and prioritization.
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries.
Promote customer satisfaction and loyalty by understanding each customer’s unique needs, delivering value, and exceeding expectations.
Improve and advocate for customer experience by identifying opportunities to enhance our product and service features.

What We're Looking For

3+ years of relevant experience in customer-facing functions such as tech support.
Medical billing background required; Physical Therapy billing strongly preferred.
Experience in any function of clinical development or medical billing operations (e.g., clinical operations, data management, RCM follow-up, claim review and submission).
A highly analytical mindset with superior ability to troubleshoot and test use cases and issues in software.
Proactive, self-motivated, and self-directed, with the ability to learn quickly and autonomously.
Ability to multitask, keep records, prepare reports, and follow specific instructions.
Proficient in MS Excel.
Exceptional written and verbal communication skills.
Eagerness to learn and adopt software.

Nice to Have

Prior startup and/or B2B SaaS technology organization experience.
Experience with customer support software.

Technical Stack

MS Excel

Team & Environment

You will be an integral part of the Customer Experience Team.

Benefits & Compensation

Competitive salaries.
Bonus potential with exceptional performance.
Potential equity compensation for outstanding performance.
Flexible PTO.
Company-wide sponsored lunches.
Company paid disability and life insurance benefits.
Company paid family and medical leave.
Medical, dental, and vision insurance benefits.
Discounted pet insurance.
FSA/DCA and commuter benefits.
401k.
Credits for online and in-person fitness classes or gym memberships.
Access to a recovery suite at HQ with a cold plunge, sauna, and shower.

Work Mode

This role offers a hybrid work environment.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic.