Responsibilities
- Answer customer inquiries about revenue cycle management and billing software through a help desk system, delivering accurate and timely solutions via email
- Sort and route support tickets appropriately, escalating issues with full context to ensure efficient resolution by internal teams
- Assist in creating, reviewing, and prioritizing technical tickets for engineering teams
- Maintain expert-level knowledge of all product features to address customer questions effectively across a single support channel
- Enhance customer loyalty by identifying individual needs, delivering value, and consistently exceeding service expectations
- Advocate for improvements in product and service features by identifying customer experience gaps and opportunities
Compensation
Competitive salaries with bonus and equity potential for high performance
Work Arrangement
Hybrid
Other
- Remote and hybrid work options available
- Flexible paid time off policy
- Company-sponsored meals for teams
- Disability and life insurance covered by employer
- Paid family and medical leave provided
- Medical, dental, and vision insurance offerings
- Discounted pet insurance plans
- FSA, dependent care assistance, and commuter benefits
- 401k retirement plan
- Fitness incentives including credits for gym memberships and wellness classes
- Onsite recovery suite at headquarters featuring cold plunge, sauna, and shower facilities
- Equal opportunity employer regardless of race, color, religion, ethnicity, ancestry, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, disability, or medical condition
- Policy prohibits hiring individuals currently employed by client organizations without their employer’s explicit consent
- Potential for equity compensation based on exceptional performance
- Company-paid benefits for disability and life insurance
- Bonus eligibility tied to performance metrics
