Race Communications is looking for a Billing Specialist to join our team. In this role, you’ll work within the call center to ensure high customer satisfaction by managing and streamlining billing processes. You’ll be responsible for processing invoices, reconciling accounts, resolving billing discrepancies, handling customer billing calls, and collaborating with other teams to enhance our billing systems.

What You'll Do

Process billing transactions accurately and timely using billing software or systems.
Generate and distribute invoices to customers based on billing schedules and agreements.
Ensure billing information is entered correctly, including rates, quantities, discounts, and taxes.
Review billing data for accuracy and completeness, identifying and correcting errors.
Verify billing documents against contracts, purchase orders, and other relevant records.
Resolve discrepancies or issues related to billing information or documentation.
Investigate and resolve billing discrepancies, disputes, and customer inquiries promptly and professionally.
Communicate with internal departments and external customers to gather information and address concerns.
Maintain accurate billing records, documentation, and supporting files for audit and reference.
Organize and archive billing documents per company policies and regulatory requirements.
Generate billing reports and analyses to track activities, monitor account balances, and identify trends.
Provide insights and recommendations based on billing data to improve processes and revenue collection.
Collaborate with sales, customer service, and accounting departments on billing-related matters.
Assist with month-end and year-end closing processes, including reconciling accounts and preparing reports.
Provide excellent customer service to internal and external stakeholders regarding billing inquiries.
Build and maintain positive customer relationships to ensure satisfaction and retention.

What We're Looking For

Eligibility for US Employment without sponsorship.
Minimum of 18 years of age.
High School Diploma, GED or equivalent.
Minimum of two years’ experience in billing or accounting.
Familiarity with electronic filing systems such as OneDrive or Google Drive.
Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy.
Must be able to type 35 WPM.
Ability to effectively communicate in English, including speaking, reading, writing, and comprehension.
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications.
Functional use of common office equipment, computers, and office software.

Nice to Have

Associate or bachelor’s degree in accounting or finance.
Familiarity with SalesForce.
Proficiency in Spanish Language.

Technical Stack

Billing software or systems
CRM systems
MS Office applications
Teleconferencing applications
Electronic filing systems (OneDrive, Google Drive)
SalesForce

Team & Environment

You’ll work in the call center and collaborate with cross-functional teams. Our culture is built on integrity, mutual respect, and a shared purpose; we’re a tight-knit, collaborative crew that operates like a family.

Benefits & Compensation

100% company-paid medical and dental insurance (starting the 1st of the month following start date).
Free fiber internet service for employees living in the service area.
PTO (vacation, sick).
11 paid holidays.
Paid birthdays.
401k matching (4%).
Compensation: $18 to $20 USD per hour.