As a Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) at GE Appliances, you will resolve escalated customer service issues in both English and Spanish, advocating for customers and collaborating with internal teams to ensure a high-quality service experience. This remote position offers equipment provided and is available to candidates in select U.S. states.
What You'll Do
- Resolve escalated customer service issues in English and Spanish
- Create an outstanding quality service experience for the GE Appliance consumer
- Advocate with multiple internal departments on behalf of customers for reasonable and satisfactory resolutions
- Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints
- Follow the outlined steps to resolve issues
- Perform data management
- Respond to all letters of inquiry
- Follow up with customers using phone, email, or text to resolve appliance-related concerns
- Close out cases with successful actions
- Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions
- Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
- Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
- Complete consumer reviews for satisfaction before case closure
- Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
What We're Looking For
- Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
- High School Diploma or GED
- Minimum of 1-year Call-Center experience
- Minimum of 2-years Escalated Customer Service experience
- Ability to communicate effectively in English is a requirement
- Excellent written & verbal skills
- Moderate to advanced computer skills; navigating multiple online applications
- Exceptional organizational skills; ability to effectively multi-task
- Ability to handle high-volume calls while simultaneously handling multiple online applications
- A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
- Internet Speed Requirements: Ping 50 Mbps or lower
- Internet Speed Requirements: Download 50 Mbps or higher
- Internet Speed Requirements: Upload 15 Mbps or higher
Nice to Have
- Previous experience working from home
Technical Stack
- Windows-based programs
- Other internal applications
Benefits & Compensation
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
Compensation: $17.85/hour + incentives based on quality scores - paid weekly
Work Mode
Remote work opportunities subject to business needs. After training, work 8-hour shifts Monday through Friday between 7:00 AM to 6:00 PM (CST). Available to candidates in: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, South Carolina.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
