Responsibilities
- Treat both new and existing customers like a family member.
- Reception of all incoming telephone calls and email.
- Set-up new customer accounts for medical products service; such as diabetes supplies and breast pumps.
- Obtain insurance, referral, physician, and patient demographic information.
- Enter/Manage all refill orders for existing customers.
Requirements
- Must be fluent in both Spanish and English
- Excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday.
- Effective at retaining and disseminating health insurance plan information.
- Ability to learn the products and receive training through virtual methods.
- At least 1+ years of experience in a customer service organizations or healthcare environment.
- Ability to thrive in a fast-paced multi-tasked environment.
- Word processing skill of 40 WPM.
- Detail oriented.
- High School Diploma or GED Equivalent
Nice to Have
- Healthcare experience
Benefits
- Employer paid vacation
- Paid holidays
- Medical/dental/vision
- Life
- Short and long-term disability insurances
- 401K Retirement Savings Plan
- Ongoing training and development
Work Arrangement
Hybrid
Additional Information
- Language requirements: Must be fluent in both Spanish and English
- Hours: 8:15 am - 5:00 pm, Monday through Friday
- Personal time every evening, weekend, and holiday
