HireHawk is looking for a Bilingual Case Intake Coordinator fluent in Spanish and English to support clients involved in legal lien matters. This remote role is ideal for a detail-oriented communicator who thrives on responsiveness, organization, and client care.
What You'll Do
- Respond promptly and professionally to inbound calls and emails from clients regarding legal lien cases.
- Guide clients through the intake process, ensuring accuracy and completeness of information collected.
- Utilize custom case management software to track client details, update case statuses, and log communications.
- Monitor and manage assigned queues to ensure fast and efficient response times.
- Flag urgent issues to the appropriate team members and escalate when necessary.
- Conduct daily check-ins with supervisors to report progress and surface concerns.
- Maintain confidentiality and demonstrate empathy and professionalism in all client interactions.
What We're Looking For
- Bilingual fluency in Spanish and English (both verbal and written).
- Strong communication and interpersonal skills, especially over the phone and email.
- Comfortable using digital tools and managing workflows in custom or cloud-based software.
- Highly reliable, organized, and detail-oriented.
- Based in Latin America with availability to work U.S. business hours.
Nice to Have
- Experience in administrative support, client services, or intake coordination.
- Prior experience in legal, medical, or customer-facing roles.
Technical Stack
- Custom case management software
Team & Environment
You will conduct daily check-ins with supervisors to report progress and surface concerns.
Benefits & Compensation
- Remote position (LATAM only)
- Compensation to be discussed based on experience
Work Mode
This is a remote position for candidates based in Latin America.
