Requirements
- Bachelor’s degree or equivalent combination of education and relevant work experience required.
- Proficiency in computer applications such as MS Word, Excel, Outlook, and Workday is required.
- Strong written and verbal communication abilities are essential.
- Commitment to delivering exceptional customer service and timely responses is mandatory.
- Proven experience in high-volume, deadline-driven environments with a customer service focus.
- Ability to work effectively both independently and collaboratively within a team structure.
- Capable of handling multiple projects concurrently while maintaining high service standards.
Nice to Have
- Master’s degree or professional certification such as CEBS, CBP, or PHR/SPHR is preferred.
- Prior experience in benefits administration within a not-for-profit or higher education institution is advantageous.
- Familiarity with self-insured, fully-insured, and defined contribution benefit plans is desired.
- Experience overseeing self-funded or consortium-managed health insurance programs is a plus.
Required
- Bachelor’s degree required or an equivalent combination of education and experience.
- Strong computer skills including: MS Office (Word and Excel), Outlook, Workday, preferred.
- Excellent written and oral communication skills.
- Must be committed to providing the highest level of customer service and responsiveness.
- Demonstrated experience working in a high volume, deadline-oriented customer focused environment.
- Proven ability to work independently and as part of a team.
- Must have ability to manage multiple projects simultaneously and provide exemplary customer service.
Preferred
- Master’s degree preferred or certification such as CEBS, CBP, or PHR/SPHR.
- Not-for-profit, University setting benefits experience preferred.
- Experience working with self-insured and fully-insured plans, and defined contribution plans.
- Experience managing self-funded or consortium-based health plans.
Team
Reports to: Director of Engagement & Development
