Verisure is looking for a Backoffice and Scheduling Agent to join our Contact Center team. In this role, you will be central to coordinating and scheduling consultation appointments for our field service team, ensuring smooth communication with customers and internal staff while maintaining our operational databases.
What You'll Do
- Coordinate and organize consultation appointments for the field service team.
- Steer and assign appointments to the responsible field service employees.
- Communicate and coordinate daily with the field service team.
- Accept incoming customer calls and schedule appointments with potential new customers.
- Forward inquiries to the responsible specialist departments.
- Process and adjust appointments, such as cancellations or postponements.
- Ensure appointment quality and adherence to established quality standards.
- Maintain and update internal databases and field service availability.
What We're Looking For
- Completed commercial training or a comparable qualification.
- Very good German language skills, both spoken and written.
- Strong communication skills and confident demeanor when dealing with customers and colleagues.
- An independent, structured, and reliable way of working.
- Confident handling of MS Office applications.
- Team ability and a high service orientation.
Nice to Have
- First professional experience in an office environment or similar areas.
- Experience with database systems.
Technical Stack
- MS Office
Team & Environment
You will be a key member of our Contact Center team, coordinating directly with our field service staff to ensure efficient operations.
Benefits & Compensation
- Meal allowance of up to €112 per month.
- Deutschlandticket or a fuel voucher worth €50.
- Company pension scheme.
- Flexible working hours.
- Fast career and development opportunities with special training units.
- Corporate Benefits including discounts on fitness studios, travel, fashion, and more.
- Company events such as summer and Christmas parties and the VeriCup.
Work Mode
This is an onsite position based in Ratingen.
Verisure is an equal opportunity employer. Schwerbehinderte Bewerber*innen werden bei gleicher Eignung besonders berücksichtigt.
