AUTO1 Group is hiring a Customer Service Agent (B2B Business Support Agent) to provide first-level support to our business customers on AUTO1.com. You will be the key interface between our dealers and internal specialist departments, ensuring efficient resolution of aftersales and operational inquiries.
What You'll Do
- Handle incoming inquiries from business customers via phone or written communication regarding aftersales and operational processing topics.
- Find suitable solutions for each customer concern.
- Support dealers with logistics, document dispatch, payments, and complaints.
- Work closely with internal specialist departments.
- Act as the interface between customers and specialist departments to ensure efficient resolution.
- Maintain and manage overviews, reports, and customer data with care and accuracy.
What We're Looking For
- Structured and careful work approach.
- Team player mentality.
- Strong communication skills with active listening and reliability.
- Negotiation-level German language skills (spoken and written).
- Confident handling of Google Tools (Sheets, Gmail, Calendar, etc.).
Nice to Have
- First experience in customer service.
- Previous experience with a ticket system and telephony software.
- Interest in the automotive sector.
Technical Stack
- Google Tools (Sheets, Gmail, Calendar)
- Ticket system
- Telephony software
Benefits & Compensation
- 100% remote work from anywhere in Germany.
- Above-statutory contribution to company pension scheme.
- Employee discounts on numerous purchases and on a new car.
Work Mode
This is a fully remote position open to candidates located anywhere in Germany.
AUTO1 Group fosters an open culture without formalities and is committed to diversity and inclusion, welcoming all applicants regardless of gender, ethnic origin, religion, age, sexual identity, disability, or other grounds of discrimination.
