Technical Assent is hiring an Associate Service Designer to support research and service design activities across federal consulting engagements. This early-career role focuses on developing expertise in service design, human-centered design, and customer experience within the public sector, working closely with experienced designers and researchers.
What You'll Do
- Support research activities by assisting in planning and conducting user research including interviews, focus groups, surveys, and observational studies.
- Help document research findings and synthesize insights, including supporting the use of AI-enabled tools for research synthesis and analysis.
- Assist in creating service design artifacts such as journey maps, service blueprints, personas, research reports, and presentation materials.
- Work with service designers, product teams, and analysts to support project deliverables.
- Participate in design workshops and co-creation sessions.
- Contribute to the development of research and design documentation.
- Learn and develop service design skills by working alongside experienced designers to build skills in research methods, service design frameworks, and facilitation techniques.
- Participate in internal practice development and learning opportunities.
- Create client-ready deliverables from conception to presentation.
- Coordinate with project leadership on direction and progress of project activities.
- Work in a team environment, being open to others' ideas and working collaboratively to produce well-rounded solutions/deliverables.
- Be flexible as project scope evolves.
- Elevate risks to Team Leads.
- Be a strong critical thinker who sees the big picture while staying delivery-driven.
- Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback.
What We're Looking For
- Bachelor’s degree.
- 1-3 years of professional experience, including in service design, UX design, customer experience, research, or related fields.
- Demonstrated interest in human-centered design and service innovation.
- Strong analytical thinking and communication skills.
- Ability to collaborate in multidisciplinary teams.
- Curious and open-minded approach to work.
- Thrive in a continuous Build-Measure-Learn cycle.
- Ability to obtain and maintain a Public Trust or other federal security clearance.
- A portfolio demonstrating service design, CX, or research work is required.
Nice to Have
- Internship or academic experience involving design research or service design.
- Exposure to human-centered design methods.
- Experience working with design tools or collaboration platforms.
Technical Stack
- Figma
- Mural
- Dovetail
- Collaboration platforms such as Microsoft Teams or Slack
- AI-enabled tools for research synthesis, ideation, and service concept development
Team & Environment
You will work closely with experienced designers and researchers and collaborate with service designers, product teams, and analysts.
Benefits & Compensation
- Flexible PTO
- Healthcare coverage (medical, dental, vision)
- FSA and HSA
- Short and long-term disability
- 401(k) with employer contributions
- Training and wellness allowances
- Commuter benefits
Work Mode
This is a remote position open to candidates located anywhere in the United States.
Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Hiring decisions are based solely on merit, qualifications, and business needs.
