About the Role
Leads the governance, operations, and compliance framework for client accounts, managing cross-functional teams to ensure delivery against performance standards and strategic goals.
Responsibilities
- Direct oversight of governance, operations, and compliance functions across key client programs
- Ensure adherence to internal policies, client requirements, and regulatory standards
- Manage performance reporting and operational dashboards for leadership review
- Coordinate cross-functional initiatives to improve service delivery and efficiency
- Lead audits and risk assessments to identify areas for process improvement
- Develop and maintain standard operating procedures for operational consistency
- Serve as primary point of contact for client governance discussions
- Oversee issue escalation and resolution protocols across teams
- Monitor compliance with contractual service level agreements
- Drive continuous improvement in operational workflows and reporting accuracy
- Collaborate with finance and legal teams on compliance-related matters
- Support onboarding and integration of new client accounts
- Lead training programs for governance and compliance standards
- Manage documentation and records for governance activities
- Facilitate regular governance meetings with stakeholders
- Track key performance indicators and service metrics
- Ensure alignment between operational execution and strategic objectives
- Identify and mitigate operational risks in collaboration with risk management
- Maintain up-to-date knowledge of industry regulations and best practices
- Support change management initiatives across operational teams
- Coordinate with technology teams to enhance governance tools and platforms
- Provide guidance on compliance during client contract renewals or expansions
- Develop executive-level presentations on governance performance
- Promote a culture of accountability and transparency across teams
- Ensure timely responses to client inquiries related to operations and compliance
Compensation
Competitive salary and performance-based incentives commensurate with experience
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Part of a global operations leadership team supporting high-profile client accounts
Leadership Expectations
- Expected to lead by example, fostering a culture of integrity, accountability, and collaboration
- Drive team development through mentorship and performance feedback
- Represent the function in senior-level strategy discussions
Client Engagement
- Serve as trusted advisor on governance and operational performance
- Maintain strong client relationships through consistent communication and transparency
- Anticipate client needs and proactively address potential issues
Available for qualified candidates requiring sponsorship
