About the Role
This role leads the vision and execution of digital experience initiatives, ensuring intuitive design, accessibility, and performance across digital touchpoints. The position collaborates across teams to deliver scalable solutions that meet user needs and organizational goals.
Responsibilities
- Define and implement a strategic roadmap for digital experience platforms
- Lead cross-functional teams to deliver intuitive and accessible digital services
- Ensure alignment between user needs, business objectives, and technical capabilities
- Oversee user research, usability testing, and customer journey mapping
- Drive continuous improvement of digital interfaces and customer interactions
- Establish design standards and best practices for consistency across platforms
- Monitor key performance metrics to assess digital experience effectiveness
- Advocate for user-centered design principles across product development
- Collaborate with engineering and product teams to prioritize features
- Manage vendor relationships related to digital experience tools and platforms
- Ensure compliance with accessibility standards and regulatory requirements
- Lead prototyping and iterative design processes
- Translate customer insights into actionable design improvements
- Support change management for new digital capabilities
- Promote a culture of innovation and experimentation
- Develop roadmaps for emerging digital technologies
- Evaluate new tools and platforms to enhance user engagement
- Coordinate with marketing and communications teams on digital presence
- Ensure secure and scalable digital solutions
- Guide training and onboarding for digital experience systems
- Foster collaboration between design, development, and operations
- Report progress and outcomes to executive stakeholders
- Manage budgets and resources for digital experience initiatives
- Identify opportunities to streamline digital processes
- Support organizational goals through digital transformation
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Collaborative environment with product, design, engineering, and client success teams
Why Join Us
- Opportunity to lead impactful digital initiatives that serve the public good
- Work in a mission-driven organization focused on civic engagement
- Access to professional development and leadership growth programs
- Inclusive culture that values diverse perspectives and innovation
Our Commitment to Diversity
- We value diversity and are committed to creating an inclusive workplace
- Equal opportunity employer regardless of race, gender, religion, or background
Not available for this position
