Responsibilities
- Handles and codes all unassigned support tickets
- Provides first-line response and acknowledgment for alerts in the ticketing system and Logic Monitor
- Initiates and oversees Microsoft support escalation cases
- Conducts virtual machine resizing and provisions new VMs when capacity allows
- Diagnoses and resolves issues by reinstalling Azure agents used for backup and patch management
- Delivers preliminary support for incidents related to backup failures
- Supports patching operations as needed
Not available
