At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We are looking for an Assistant Vice President - Production Services Specialist to join our team. This role is responsible for managing team tasks, ensuring SLAs are met, providing escalation support, and leading incident triage.
What You'll Do
- Manage and prioritize multiple tasks and assignments for the team.
- Track tasks and tickets in system(s) of record and ensure enterprise service level agreements (SLAs) are met.
- Create on-call rotation schedule and ensure support for off-hours, weekends, and release windows.
- Participate in defect, incident, problem, and change review meetings and release activities as applicable.
- Provide point of escalation for the team members, and applicable peer and partner teams.
- Provide leadership Point of Contact (POC) for triage of high priority incidents or consulting engagements.
What We're Looking For
- A Bachelor's degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Engineering (any), or a related field.
- 2 years of experience in the job offered or a related IT occupation.
- 2 years of experience designing and developing solution architectures to scale backend systems using Python, Java, Spring Boot and REST specifications.
- 2 years of experience utilizing full stack engineering, Linux, coding, and debugging.
- 2 years of experience designing and developing production ready software using web, cloud, and distributed technologies such as Apache Spark, Hadoop, Microservices, and CI/CD cloud deployment.
- 2 years of experience designing and developing new proof of concept projects to enhance current software systems with technologies like Elasticsearch, Redis, and Kafka.
Technical Stack
- Languages & Frameworks: Python, Java, Spring Boot
- Platforms & Infrastructure: Linux, Apache Spark, Hadoop, Microservices, CI/CD
- Data & Streaming: Elasticsearch, Redis, Kafka
Work Mode
This position offers a hybrid work model.
Bank of America is committed to being an inclusive workplace, attracting and developing exceptional talent, and supporting teammates’ physical, emotional, and financial wellness.
