Responsibilities
- Oversee the General Agency, including agency operations across sales, service, and carrier optimization.
- Lead and manage strategic agency programs connecting third-party carriers and Horace Mann clients.
- Translate enterprise strategy into actionable inside-sales initiatives, playbooks, and execution plans.
- Coordinate across multiple distribution channels including inside sales, service, and agent distribution to drive alignment and results.
- Lead and optimize the HM Client Retention Team to improve retention, third-party sales, and customer satisfaction.
- Grow and diversify the book of business while ensuring carrier partners meet client needs.
- Strengthen key performance indicators (KPIs) such as lead conversion rates, policy issuance workflows, and agent satisfaction.
- Drive cross-sell, upsell, and retention initiatives to maximize customer lifetime value.
- Manage operational carrier partnerships, including product rollouts, compliance updates, and issue resolution.
- Serve as the primary liaison between Horace Mann agents, internal teams, and third-party carriers.
- Ensure successful execution and adoption of third-party offerings across the agent network.
- Lead escalation management and maintain strong, productive relationships with partners.
- Develop, coach, and empower the inside sales and operations teams to deliver consistent results and continuous improvement.
- Promote accountability for service levels, SLA adherence, and operational efficiency.
- Lead initiatives to improve processes, systems, and workflows that enhance both employee and customer experience.
Additional Information
- Pay Range: $124,200.00 - $175,800.00/annually
- Salary is commensurate to experience, location, etc.
